Commonly asked questions

The Fixerr AI changelog is updated with every product release. Major releases are published on the first Monday of each month. Hotfixes and minor updates are logged as they are deployed. You can subscribe to changelog notifications from your account settings.

Each changelog entry includes the version number, release date, a summary of what changed, and links to the relevant documentation. Breaking changes are always flagged separately at the top of the entry.

Fixerr AI maintains backwards compatibility for all plan-tier features. Breaking changes are announced at least 30 days in advance with a migration guide. Your existing Flows, automations, and integrations will not break without prior notice.

Feature requests can be submitted from your account dashboard under Settings, then Feedback, or by emailing [email protected]. Requests are reviewed monthly by the product team. High-demand features are added to the public roadmap.

Beta features are available to Professional and Enterprise customers. You can opt in to the beta programme from your account settings. Beta features are clearly labelled and come with a feedback channel to the product team.

If a platform update causes an unexpected issue with your configuration, contact support immediately with your account ID and a description of the problem. Our team can investigate and roll back affected settings within your SLA window.

Yes. All call recordings are stored encrypted at rest using AES-256 encryption and encrypted in transit using TLS 1.3. Recordings are stored on AWS infrastructure in your region (London for UK customers, Sydney for Australian customers, US East for US customers). You can access, download, or delete recordings from your account dashboard at any time.

Fixerr AI stores the data you and your customers generate through the platform: contact records, call transcripts, message histories, ticket data, CRM fields, and usage analytics. We do not sell this data to third parties, use it to train AI models without consent, or share it outside the platform infrastructure. Full details are in our Privacy Policy.

All messages processed through Fixerr Inbox and Fixerr Chat are encrypted in transit and at rest. Message data is stored in your regional AWS environment and is accessible only to your team members with the relevant permissions. Fixerr AI staff can access message data only for the purpose of investigating a support issue you have raised, and only with your explicit permission.

Yes. Fixerr AI is designed for GDPR compliance. You are the data controller for all customer data in the platform. We act as a data processor under your instruction. We provide data processing agreements (DPAs) on request, support right-to-erasure requests, and maintain full audit logs of data access. Contact [email protected] to request a DPA.

Default data retention is 24 months for call recordings and transcripts, and indefinite for CRM contact records until you delete them. Extended transcript storage is available as a paid add-on. You can configure custom retention policies on Enterprise plans. You can export or delete your data at any time from Settings, then Data and Privacy.

If you cancel your subscription, your data is retained for 30 days in a read-only state so you can export it. After 30 days, it is permanently deleted from our infrastructure. You will receive an email reminder 7 days before deletion. Enterprise customers can negotiate extended data retention as part of their contract.

Fixerr AI's Terms of Service govern your use of the platform, including all 14 products in the suite. They cover acceptable use, subscription terms, payment obligations, data handling responsibilities, intellectual property, and the liability limitations that apply to both parties. You accepted the Terms when you created your account.

You can cancel your subscription at any time from Settings, then Billing. Monthly subscriptions cancel at the end of the current billing period. Annual subscriptions are non-refundable but your access continues until the end of the paid period. There is no cancellation fee.

If a payment fails, Fixerr AI will retry the charge over a 7-day window and notify you by email. If the payment is not resolved within 7 days, your account will be downgraded to a read-only state. Your data is retained for 30 days. Once payment is resolved, your account is restored immediately.

Fixerr AI guarantees 99.9% platform uptime on Professional and Enterprise plans. If uptime falls below this threshold in any calendar month, you are entitled to a service credit proportional to the downtime. SLA credits must be claimed within 30 days of the incident. Full SLA terms are in the Service Level Agreement document available on request.

The platform may not be used for spam, unsolicited messaging, illegal outbound calling, collection of data without consent, or any activity that violates applicable law in your jurisdiction. Fixerr AI may suspend accounts that breach acceptable use terms without notice if the breach poses a risk to other customers or the platform infrastructure.

Fixerr AI may update the Terms of Service with 30 days notice for material changes. Notice is given by email to the account owner and by an in-app banner. Continued use of the platform after the notice period constitutes acceptance. If you do not accept the updated terms, you may cancel your subscription within the notice period without penalty.