Fixerr CSAT automatically sends a satisfaction survey after every resolved ticket, completed call, or finished appointment, via WhatsApp or SMS. Scores logged to the CRM, trends visible in real time, issues surfaced before they become churn.
4x
higher survey response rates via WhatsApp vs email
100%
of interactions scored automatically
Real-time
satisfaction trends across every team
Without a systematic measurement after every interaction, you are guessing at satisfaction and reacting only when a customer is already gone. Fixerr CSAT closes that gap.
Every CSAT capability you would otherwise piece together from three different tools, built into one platform alongside your tickets, calls, and CRM.
Connect CSAT surveys to any Fixerr event. Ticket resolved, call ended, appointment completed. The survey goes out automatically at the right moment every time.
Surveys delivered via WhatsApp for maximum response rates. A single-question rating sent as a natural message, not a formal survey link.
Every CSAT score is logged against the contact record, the ticket, and the agent in Fixerr CRM. Your team sees satisfaction history in context.
CSAT scores aggregated per agent and per team in real time. Identify high performers and underperformers without manual reporting.
When a customer submits a low CSAT score, Fixerr sends an immediate alert to the relevant team lead and optionally triggers a Fixerr Flow for recovery action.
Compare your CSAT scores against industry averages for your sector. Know whether your satisfaction levels are leading or lagging.
From the first trigger to the first recovery action, Fixerr CSAT runs end-to-end without anyone on your team chasing surveys.
Choose which events send a CSAT survey. Ticket resolved, call completed, appointment finished. Set a short delay so the customer has a moment to reflect.
A personalised WhatsApp or SMS is sent to the customer asking them to rate their experience. Simple, fast, and non-intrusive.
Every response is logged against the contact record, the ticket, and the agent. Visible immediately in the dashboard.
Low-score alerts notify the team lead instantly. Fixerr Flows can trigger a follow-up call or message automatically to recover the relationship.
Score every resolved ticket. Track which agents deliver the highest satisfaction and identify training needs from real data, not assumptions.
Score every AI and human call. Track whether the voice agent is resolving queries to customer satisfaction or creating frustration.
Measure patient or client satisfaction after every appointment. Track by practitioner, location, and service type.
Survey new customers at key onboarding milestones. Identify where the experience falls short before they churn.
Report customer satisfaction to leadership weekly with trend data, channel breakdowns, and agent scores. No manual compilation.
Standalone survey tools sit outside your tickets, calls, and CRM. Fixerr CSAT lives where the interactions happen, so every score is in context the moment it lands.
Automated trigger after ticket resolution
Delighted / SurveyMonkey
Integration required
Fixerr CSAT
Native
WhatsApp survey delivery
Delighted / SurveyMonkey
Not available
Fixerr CSAT
Native
Score logged to CRM contact record
Delighted / SurveyMonkey
Not available
Fixerr CSAT
Automatic
Agent-level scoring
Delighted / SurveyMonkey
Limited
Fixerr CSAT
Built in
Low score alerts
Delighted / SurveyMonkey
Limited
Fixerr CSAT
Built in with Flow integration
Industry benchmarking
Delighted / SurveyMonkey
Available on higher tiers
Fixerr CSAT
Included
Pricing
Delighted / SurveyMonkey
From £20–£50/month standalone
Fixerr CSAT
Included from Growth plan
Automated satisfaction measurement is included from the Growth plan. Higher tiers add deeper analytics, alerting, and custom survey types.
CSAT capability
Not included
CSAT capability
Automated CSAT after every resolved ticket, basic dashboard
CSAT capability
Full analytics, agent scoring, low score alerts, benchmarking, Flow integration
CSAT capability
Custom survey types, executive reporting, API access
Automatically after any configured trigger event. Typically after a support ticket is resolved, a call ends, or an appointment is completed. You set the delay interval.
A short WhatsApp or SMS message asking them to rate their experience on a scale of 1 to 5 or 1 to 10. Simple, conversational, and non-intrusive.
When a score falls below your defined threshold, an alert is sent to the relevant team lead immediately. A Fixerr Flow can automatically trigger a follow-up call or WhatsApp message.
Yes. Every score is logged against the agent who handled the interaction. Agent-level CSAT is visible in the dashboard and included in performance reporting.
Fixerr CSAT compares your average satisfaction scores against anonymised aggregate data from businesses in the same sector. Available on Professional and above.
Yes. You can customise the survey message and rating scale. Professional plans support multiple survey types for different trigger events.
CSAT surveys are delivered via WhatsApp or SMS and count against your message allowance. Standard resolution volumes are comfortably within Growth plan allowances.
We will connect Fixerr CSAT to your existing ticket or call workflow in the demo and show you your first real-time satisfaction score.
