WhatsApp, email, SMS, and live chat unified into a single inbox. Your team sees the full conversation history, across every channel, before they type a single word.
4x
faster first response time
100%
conversation history preserved across channels
1
inbox for every channel your customers use
When WhatsApp lives in one app, email in another, SMS in a third, and live chat in a fourth, things fall through. Conversations get missed. Context gets lost. Response times suffer.
Fixerr Inbox is not just a messaging aggregator. It is a full conversation management platform built for teams that take customer communication seriously.
WhatsApp, email, SMS, and live chat all land in one shared inbox. Your team works from a single queue regardless of which channel the customer used.
Every message, call transcript, and ticket is attached to the customer record. An agent picking up any conversation has the complete context in seconds.
Assign conversations to specific agents or teams. Set SLAs, track response times, and see exactly what is open, pending, and resolved at any moment.
Fixerr Inbox suggests responses based on your knowledge base and previous resolutions. Your team sends faster, more consistent replies with one click.
Set rules to automatically route incoming messages to the right team based on channel, keyword, customer tier, or language. Nothing lands in the wrong queue.
Native WhatsApp Business API integration. Send and receive messages, run broadcasts, and manage opt-ins all from within the Inbox without a third-party tool.
We handle the integrations. Your team is live on a unified inbox faster than you can finish onboarding a new hire.
Link your WhatsApp Business account, email inboxes, SMS number, and live chat widget. We support all major providers and handle the API connections.
Add your agents, create teams, and define routing rules. Decide which conversations go to which team and set your SLA targets.
Your team works from one inbox from day one. Every incoming message across every channel lands in the right queue automatically.
Monitor response times, resolution rates, and team performance from the analytics dashboard. Spot bottlenecks and fix them fast.
You do not need to ask your customers to use a new channel. Fixerr Inbox meets them where they already are.
The world's most used messaging app. Handle support, sales, and campaigns natively through the WhatsApp Business API.
Connect any email inbox. Shared team address, individual agent inboxes, or both. Full threading and attachment support.
Two-way SMS for markets where WhatsApp penetration is lower. UK, US, and Australian numbers supported.
Embed a chat widget on your website in minutes. Conversations route directly into the shared inbox alongside every other channel.
Here is what businesses typically pay to replicate what Fixerr Inbox does out of the box.
WhatsApp Business
Separate tools
£50–£200/month
Fixerr Inbox
Included
Email shared inbox
Separate tools
£60–£150/month (Front, Missive)
Fixerr Inbox
Included
Live chat
Separate tools
£40–£100/month (Intercom, Crisp)
Fixerr Inbox
Included
SMS platform
Separate tools
£30–£80/month
Fixerr Inbox
Included
Unified conversation history
Separate tools
Not possible across tools
Fixerr Inbox
Built in
AI-assisted replies
Separate tools
£50–£100/month add-on
Fixerr Inbox
Included
Team analytics
Separate tools
£30–£80/month
Fixerr Inbox
Included
Total
Separate tools
£260–£710/month
Fixerr Inbox
From £52/month
Every plan includes the full omnichannel inbox. You pay for the platform, not for each channel separately.
Team members
2 team members
Channels
All channels
Team members
10 team members
Channels
All channels + Facebook Messenger
Team members
25 team members
Channels
All channels + Instagram + WhatsApp broadcasts
Need more team members? Add extra seats from £3/month each. See add-ons
WhatsApp Business API, email (any provider), SMS, and live chat website widget. Facebook Messenger is included from the Growth plan. Instagram DMs are included from the Professional plan.
Yes. You can connect any existing email address including Google Workspace and Microsoft 365. Shared team inboxes and individual agent inboxes are both supported.
Yes. The inbox is fully collaborative. You can assign conversations to specific agents, leave internal notes, and see in real time which conversations are being handled.
Everything is linked to the customer record in the CRM. If a customer emails you today and WhatsApps you tomorrow, the agent sees both conversations in one thread with full context.
Fixerr Inbox is fully accessible from any mobile browser, with a responsive interface optimised for replying to customers on the go.
When an agent opens a conversation, Fixerr Inbox analyses the message and suggests a response based on your configured knowledge base and similar past resolutions. The agent can send it as-is, edit it, or ignore it.
Yes. You can configure SLA rules by channel, team, customer tag, or conversation priority. Breach alerts notify the relevant team lead automatically.
We will connect your actual channels in the demo and show you exactly what your team would see from day one. Bring your messiest inbox situation. We have seen worse.
