Fixerr Reviews sends a personalised review request at exactly the right moment, after a resolved ticket, a completed appointment, or a closed deal, via WhatsApp or SMS. No manual chasing. No awkward asks.
4x
more reviews collected vs manual requests
3
Google, Trustpilot & TripAdvisor supported out of the box
72 hrs
average time from trigger to review
Every happy customer who walked away without leaving a review is social proof you earned but never captured. Fixerr Reviews closes that gap by asking, automatically, at exactly the right moment.
Built into the platform that already handles your tickets, bookings, and deals. The ask happens the moment satisfaction peaks, every single time.
Connect review requests to any Fixerr event. Ticket resolved, appointment completed, deal closed, call ended positively. The right moment, automated.
Requests sent via WhatsApp for maximum open rates, or SMS as a fallback. Personalised with the customer's name and the specific service they received.
Direct customers to Google, Trustpilot, or TripAdvisor. Configure which platform to prioritise per service type or location.
Send requests at the optimal time after an interaction. Configurable delay per trigger type to catch customers when satisfaction is highest.
Track new reviews across all connected platforms from one dashboard. Get notified of new reviews, spot trends, and identify service issues early.
Pre-write response templates for positive and negative reviews. Your team responds consistently and quickly without starting from scratch every time.
Four steps from blank profile to a continuous stream of new reviews. No developers, no scripts, no spreadsheets of customers to chase.
Link your Google Business Profile, Trustpilot, and TripAdvisor accounts. Set which platform to direct customers to per service or location.
Choose which events trigger a review request. Resolved support ticket, completed appointment, closed deal, or any custom Fixerr Flow trigger.
When the trigger fires, a personalised WhatsApp or SMS is sent to the customer at the delay interval you configured.
Monitor incoming reviews across all platforms from one dashboard. Respond using saved templates or custom replies.
Send a review request every time a support ticket is resolved with a positive CSAT score. Capture satisfaction at its peak.
Request a Google review after every completed appointment. Build your local search presence systematically.
Send a TripAdvisor or Google review request after every visit via the guest's phone number. Turn great experiences into public proof.
Request a Trustpilot review after every delivered order. Automate what your competitors are still doing manually.
Ask for a review after every closed project or completed consultation. Build credibility for the next prospect evaluating you.
WhatsApp review requests
Standalone review tools
Not available
Fixerr Reviews
Native
Triggered by support resolution
Standalone review tools
Manual or complex setup
Fixerr Reviews
Automatic
Triggered by appointment completion
Standalone review tools
Not available
Fixerr Reviews
Native via Fixerr Book
Google, Trustpilot, TripAdvisor
Standalone review tools
Varies by tool
Fixerr Reviews
All three, included
Review monitoring dashboard
Standalone review tools
Separate tool
Fixerr Reviews
Built in
CRM-connected (per contact tracking)
Standalone review tools
Not available
Fixerr Reviews
Native
Pricing
Standalone review tools
£20–£100/month standalone
Fixerr Reviews
Included from Growth plan
No add-on fees. No per-request charges beyond your message allowance. The capability scales as you move up plans.
Reviews capability
Reviews capability
Reviews capability
Google Business Profile, Trustpilot, and TripAdvisor. You can configure which platform to direct customers to per service type or location.
Via WhatsApp as the primary channel and SMS as a fallback. Requests are personalised with the customer's name and the specific service or interaction.
Yes. Set a delay per trigger type. For example, send a review request 30 minutes after a support ticket is resolved, or 2 hours after an appointment is completed.
Any Fixerr platform event. Ticket resolved, appointment completed, deal closed, call ended. You can also set CSAT score thresholds so requests only go to satisfied customers.
Yes. The Fixerr Reviews dashboard aggregates reviews from all connected platforms. New reviews trigger a notification and appear in the dashboard immediately.
Fixerr Reviews notifies you immediately. You can respond directly from the dashboard using saved response templates or a custom reply.
Review requests are sent via WhatsApp or SMS and count against your message allowance. On Growth and above, the included allowance covers standard review collection volumes.
We will connect your Google profile and show you exactly how Fixerr Reviews would have worked on your last 30 resolved tickets.
