Need help with Fixerr AI?
Welcome to the Fixerr AI Support Centre. Whether you have a technical question, need help with a configuration, or want to understand a feature, our team is here to help.
How can we help you today?
Every Fixerr AI plan includes access to our support team. Choose the channel that works best for you, or check your plan below to see what is included.
Live Chat
Chat with our support team directly from the platform. Available during business hours for Starter and Growth plans.
Submit a Ticket
Create a support ticket and our team will respond within your plan's SLA window. All plans supported.
Knowledge Base
Browse guides, tutorials, and documentation for every Fixerr AI product.
Support included with every plan.
Your support level is determined by your plan. Here is what to expect.
Starter
Email support
Within 48 hours
Growth
Phone and email
Within 24 hours
Professional
Priority support
Within 4 hours
Enterprise
Dedicated account manager, 24/7
Within 1 hour, SLA guaranteed
Need a higher support tier? See pricing
Common starting points.
Book a Technical Call
For Enterprise customers, book a call directly with a technical account manager.
Platform Documentation
Browse technical docs, API references, and integration guides.
Billing and Account
Questions about your subscription, invoices, or account settings.
Create a support ticket
Have a question, feedback, or feature request? We'd love to hear from you! Please fill out the form below, and our support team will get back to you as soon as possible.
Common support questions.
Go to the Fixerr AI login page and click 'Forgot password'. A reset link will be sent to your registered email address within a few minutes.
Go to Settings, then Team Members, and click Invite. Enter their email address and select their role. They will receive an invitation email to set up their account.
First check that your phone number is correctly connected under Settings, then Voice. Then verify that the agent is set to active and that your call routing rules are correctly configured. If the issue persists, submit a support ticket with your account ID and we will investigate.
Sign in to Fixerr Chat Support at chat.fixerr.ai/app and open Facebook and Instagram in the sidebar. Click Connect with Facebook, log in, choose your Facebook Page (and its linked Instagram professional account, if it has one) and the bot that should answer, then click Connect selected. Messages sent to that Page or Instagram account are then answered by your bot. You can disconnect at any time from the same page.
Yes. You can upgrade your plan at any time from Settings, then Billing. The upgrade takes effect immediately and you are charged a prorated amount for the remainder of the billing cycle. Downgrades take effect at the start of the next billing cycle.
Data exports are available from Settings, then Data and Privacy. You can export CRM contacts, ticket history, call transcripts, and campaign data in CSV format. Enterprise plans include automated scheduled exports.
Still need a hand?
Our team is available across chat, email, and phone depending on your plan. If you cannot find what you need, reach out directly.