Privacy policy
Last updated: 2 October 2026
This policy describes how Fixerr AI collects, uses, shares and protects personal data when you visit www.fixerr.ai (the "Site"), when your business uses the Fixerr AI platform, and when you message a business that uses Fixerr AI, including through Facebook Messenger and Instagram.
1. Who we are
Fixerr AI is a product operated by Fixer Global (Private) Limited ("Fixerr AI", "we", "us"). Fixerr AI is a business-to-business platform that helps companies manage customer conversations and operations with AI, including voice agents, an omnichannel inbox for Facebook Messenger, Instagram Direct, email and live chat, AI chat assistants, CRM and ticketing. Company details are published on our legal notice page. You can contact us about privacy at any time at [email protected].
2. Who this policy covers
This policy explains how we handle personal data about three groups of people:
- Website visitors: people who browse www.fixerr.ai or submit one of its forms.
- Business customers: companies that sign up for Fixerr AI and the staff who use the Fixerr AI dashboard on their behalf.
- End customers: people who contact one of our business customers through a channel connected to Fixerr AI, for example by sending a message to that business's Facebook Page on Messenger or to its Instagram professional account.
For end customer conversations, the business you contacted decides why and how your messages are handled and is the controller of that data. Fixerr AI processes those messages on the business’s behalf to provide our service.
3. Data we collect from website visitors
When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and the pages you view, what websites or search terms referred you to the Site, and how you interact with it. We collect this using:
- Cookies: small data files placed on your device, often including an anonymous unique identifier. You can learn more about cookies and how to disable them at www.allaboutcookies.org.
- Log files: records of requests to the Site, including IP address, browser type, referring and exit pages, and timestamps.
- Google Analytics: collects traffic and interaction information so we can understand how the Site is used.
- Forms: when you use our contact, support or newsletter forms, we collect the details you enter, such as your name, email address, company and message.
4. Data we collect from business customers
- Account details: name, business email address, company name, and login credentials for users of the Fixerr AI dashboard.
- Billing details: billing address and subscription information. Card payments are processed by our payment provider, Stripe, and we do not store full card numbers.
- Content you add to the platform, such as knowledge base articles your AI assistant answers from, contacts, tickets, and call recordings where voice features are used.
5. Facebook, Instagram and Messenger data
A business customer can connect its Facebook Page and Instagram professional account to Fixerr AI using Facebook Login. When a person sends a message to that Page on Messenger, or a Direct message to that Instagram account, Meta delivers the message to Fixerr AI through Meta's webhook. Fixerr AI stores the conversation in the business's inbox, and the business's AI chat assistant replies or hands the conversation to the business's human agents. Through this integration we receive and store:
- The connected Facebook Page ID and name, and the Instagram professional account ID and username.
- Page access tokens issued by Meta, which let us receive and send messages for the connected Page and Instagram account. Tokens are encrypted at rest with AES-256-GCM.
- The page-scoped ID that Meta assigns to each person who messages the business (a PSID on Messenger, an IGSID on Instagram). This is not your Facebook or Instagram login.
- Message text, links to attachments (such as images) that you send, and the time each message was sent and received.
- Any name, email address, phone number or other details that you choose to type into the conversation.
- The replies sent back to you by the AI assistant or by the business’s agents.
We only reply within the 24-hour messaging window that Meta allows after a person's last message. We do not access your Facebook or Instagram friends, posts, or any data other than the conversation with the business you messaged. We do not sell Messenger or Instagram data, we do not use it for advertising, and we do not use it to train general AI models. How to delete this data is explained on our data deletion instructions page.
6. How we use personal data
- To provide the Fixerr AI service: receiving, storing and displaying conversations, sending replies on the correct channel, and routing conversations to the right agent.
- To generate AI replies based on the business’s own knowledge base, as described in section 7.
- To create and manage accounts, process subscriptions and payments, and send invoices.
- To respond to enquiries and support requests submitted through the Site or the platform.
- To keep the Site and platform secure, prevent fraud and abuse, and fix problems.
- To understand how the Site is used and improve it, using aggregated website analytics.
- To send product news to business contacts who have agreed to receive it. You can unsubscribe at any time.
7. AI processing
When a message arrives in a conversation handled by a business’s AI assistant, we send the message text and relevant extracts from that business’s knowledge base to an AI model provider, Google (Gemini), to generate a reply. The AI provider processes this data only to return the response to us, under its terms for API customers. We do not use conversation data to train general AI models. If the assistant cannot answer confidently, the conversation is handed to a human agent at the business.
9. How long we keep data
- Messenger and Instagram conversation data is kept while the business’s Fixerr AI account and its Facebook or Instagram connection are active. It is deleted within 30 days after a verified deletion request, a deletion triggered by disconnecting the Page or removing the app, or closure of the business’s account.
- Page access tokens are deleted immediately when a business disconnects its Page or Instagram account in Fixerr AI.
- Account and subscription data is kept for as long as the business remains a customer, and afterwards only as long as needed for legal, tax and accounting purposes.
- Call recordings and transcripts from voice features are kept for 24 months by default. Extended retention is available as an add-on.
- Website form submissions are kept for as long as needed to respond to you and follow up on your enquiry.
10. Security
We protect personal data with technical and organisational measures appropriate to the risk. These include encryption of data in transit with TLS, encryption of Meta Page access tokens at rest with AES-256-GCM, verification of the signature on every webhook Meta sends us, access controls that limit data to authorised staff, and hosting in AWS data centres. No system is perfectly secure, but we work continuously to protect your data.
11. Your rights
Depending on where you live, including in the European Economic Area and the United Kingdom, you may have the right to:
- Access the personal data we hold about you and receive a copy.
- Correct inaccurate data.
- Ask us to delete your data.
- Object to or restrict certain processing, and withdraw consent where processing is based on consent.
- Receive your data in a portable format.
- Complain to your local data protection authority.
To exercise these rights, email [email protected]. If your request concerns a conversation with one of our business customers, we will work with that business to respond, because it controls that data.
12. How to delete your data
Businesses can disconnect their Facebook Page or Instagram account in the Fixerr AI dashboard, or remove the Fixerr AI app from their Facebook settings, to delete the connection and its Messenger and Instagram conversation data. People who messaged a business can ask us to delete their conversation by emailing [email protected]. Step-by-step instructions, and how to check the status of a deletion request, are on our data deletion instructions page.
13. International transfers
Our platform data is stored in the European Union (AWS eu-north-1, Stockholm, Sweden). Some service providers, such as Google and Meta, may process data in other countries. When that happens, the data is handled under those providers’ data protection terms.
14. Other information
- Do not track: we do not change the Site’s data collection when we detect a "Do Not Track" signal from your browser.
- Children: the Site and platform are not intended for people under 18, and we do not knowingly collect data from children.
- Changes: we may update this policy to reflect changes to our practices or for legal or regulatory reasons. We will update the date at the top of this page when we do.
15. Contact us
For any question about this policy or your personal data, contact Fixer Global (Private) Limited, 4th Floor, 45 D DHA Phase VI, Lahore-54920, Pakistan, at [email protected] or +92 327 4430808.
Questions about your privacy?
If you have any questions, feel free to reach out to our team.
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